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Frequently asked questions
Clear answers about descriptor lookup, privacy, and safe next steps when a charge appears unfamiliar.
What information should I enter in search?
Enter the descriptor text exactly as it appears on your statement. Avoid adding unrelated words so matching stays accurate.
Do I need to provide card numbers or account credentials?
No. You should never enter full card numbers, CVV, banking passwords, or one-time passcodes on this site.
What if the result does not look familiar?
Review purchase history, subscriptions, and shared card activity. If still unknown, contact your issuer and consider filing a dispute.
Are session tracker results private?
Session tracker rows are stored locally in your browser session, and can be cleared at any time with the clear action.
Is Charge Lookup Now affiliated with banks?
No. Charge Lookup Now is an independent informational resource and is not affiliated with banks, issuers, or card networks.
Need direct help?
Visit Contact for support requests, or review our About page for methodology and scope.